![]() “We never would have found the reason for what was impacting the mobile app without AppDynamics,” says Muhsin. AppDynamics revealed the issue was with an external system rather than the application. At another point, a bug in a participating country’s ticketing system impacted the performance of the Expo 2020 Dubai mobile app. Using AppDynamics, they identified and resolved the issue before it impacted any attendees. But with AppDynamics monitoring and alerting them to performance issues right away, the effect was negligible on visitors, who could take full advantage of their experience.įor instance, when Expo 2020 Dubai first opened its doors the team quickly tracked a database issue that affected the mobile app booking pavilion visits. That’s not to say Muhsin’s team didn’t run into challenges. The effort and investment that went into Expo 2022 certainly got the world’s attention, helping to make Dubai a true beacon of inspiration and education. Tourism destinations from around the world will once again unite in Dubai to showcase their brand alongside the biggest names in accommodation and hospitality. “People were calling us because they had a problem, and AppDynamics helped us solve those problems quickly and with empathy.” “The ability to deliver high-quality call center services was essential,” says Muhsin. Muhsin’s team used AppDynamics to monitor call and chatbot conversations in their SAP CRM system to ensure communications between service representatives and visitors were adding value. That went for the Expo 2020 Dubai call center as well. Be it buying a ticket on a phone, getting support for a query, or obtaining a queue code to visit the event pavilions, a few minutes of downtime could spell the difference between a positive impression of Expo 2020 Dubai and a negative one that would cut someone’s visit short. It was about ensuring that every experience at Expo 2022 was memorable, for the right reasons. 1/5 Construction workers are seen at the Expo 2020 Dubai site in Dubai, United Arab Emirates September 14, 2021. With the Dubai 2020 World Expo around the corner, there have been a number of prime and super-prime developments that have come to the market to fulfill the. ![]() This was about more than monitoring infrastructure or network performance. Look back at all that happened at Expo 2020 events and pavilions with Visit Dubai. AppDynamics made it possible to monitor all of those services with ease and keep them secure,” says Muhsin. The worlds greatest show took place from 1 October 2021 to 31 March 2022. “We had visitor-facing applications running on the AWS cloud and a mix of Etisalat cloud and on-premises applications running behind the scenes.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |